Work Experience

Active Culture Cafe

Bookkeeper

July 2024 - Present

Accurately code and enter invoices into Bill.com
Code Credit card transactions and enter in QuickBooks
Month-end reconciliation
Enter and apply credit memos to open invoices
Work closely with each location managers to ensure proper approvals and processes
Produce weekly Accounts Payable Aging report
Process weekly payments via Bill.com
Communicate with vendors to troubleshoot issues regarding shipments and deliveries

Outsource Access | Fresh Idea Holdings, Inc.

General Virtual Assistant

May - October 2024

Client Onboarding & Offboarding: Managed SOWs, contract folders, and HubSpot updates.
Process Improvement: Created SOPs, maintained documentation, and built Asana templates to streamline workflows.
Automation: Designed and maintained Zapier automations to improve efficiency and reduce manual work.
Data Analysis & Reporting: Conducted research and worked with Google Sheets (Pivot Tables, VLOOKUPs, QUERY) to analyze trends and provide strategic insights.
Recruiting Support: Posted job ads, screened applicants, scheduled interviews, and handled onboarding paperwork.
Meeting Management: Participated in team huddles and tracked follow-ups for timely execution of sales initiatives.
Employee Coordination: Managed access, accounts, and property assignments during hiring/offboarding.
General Admin: Maintained client records, organized receipts, and updated terms of service.

Digital Bytes Financial Services

Bookkeeping Intern

April - May 2024

Statement of Account Management
Creating accurate and timely quotes/estimates and invoices
Accounts Payable Management (Monitoring & Payment)
Manage Aging of Accounts Receivable
Creating purchase orders and bills
Bank Feeds Categorization
Bank Reconciliation
Payroll Management
Inventory Management
Income tax preparation
Registration of fixed asset and running depreciation
Preparing of Business Activity Statement (BAS) and Installment Activity Statement (IAS)
Generating Financial Reports

Barclaycard US | Alorica

Fraud and Dispute Specialist (Back-office/WFH)

September 2017 - January 2024

Identify fraudulent activities such as MOTO, swiped/manual counterfeit, fraud application, account take-over, non-receipt, lost or stolen credit card.
Conduct investigations into customer disputes using available resources such as credit bureau reports, account histories and other documents.
Categorize and identify the reason for a chargeback by utilizing different types of chargeback reason codes for MasterCard and Visa.
Taking decisions such as refunding/rejecting high-risk orders
Drafting clear communications for customers explaining the outcome of their dispute resolution process & fraud investigation.

Microsoft | Convergys

Technical/Email/Chat Support (Voice & Non-voice)

May 2015 - May 2017

Assisting customers with technical issues related to Microsoft products and services, including Windows, Office, Azure, and more.
Providing excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
Running diagnostic tests to identify and resolve technical problems with Microsoft software and hardware.
Offering step-by-step instructions to customers for setting up, configuring, and using Microsoft products.
Identifying solutions to software bugs, installation errors, and compatibility issues.
Helping customers manage their Microsoft accounts, including subscriptions, billing inquiries, and security settings.
Logging customer interactions and technical issues in the system for tracking and follow-up.
Providing remote support by accessing customer devices (with permission) to troubleshoot and fix issues.

AT&T | Convergys

Technical/Email/Chat Support (Voice & Non-voice)

November 2014 - May 2015

Assisting customers with technical issues related to their U-verse services, including internet, TV, and phone services.
Providing excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
Running diagnostic tests to identify and resolve service disruptions or technical problems.
Offering step-by-step instructions to customers for setting up, configuring, and using U-verse equipment and services.
Assisting customers in configuring their U-verse services, such as setting up email accounts, Wi-Fi networks, and parental controls.
Helping customers manage their accounts, including billing inquiries, service upgrades, and plan changes.
Logging customer interactions and technical issues in the system for tracking and follow-up.
Providing remote support by accessing customer equipment (with permission) to troubleshoot and fix issues.
Escalating complex or unresolved issues to higher-level support or specialized departments.
Keeping up-to-date with the latest U-verse products, services, and technologies to provide accurate information and support to customers.

Comcast | Transcom

Technical Support Specialist (Voice)

August 2013 - November 2014

Assisting customers with technical issues related to Comcast services, including internet, TV, phone, and home security.
Providing excellent customer service by addressing customer inquiries, concerns, and complaints promptly and professionally.
Running diagnostic tests to identify and resolve service disruptions or technical problems.
Offering step-by-step instructions to customers for setting up, configuring, and using Comcast equipment and services.
Identifying solutions to service outages, connectivity issues, and equipment malfunctions.
Helping customers manage their accounts, including billing inquiries, service upgrades, and plan changes.
Logging customer interactions and technical issues in the system for tracking and follow-up.
Escalating complex or unresolved issues to higher-level support or specialized departments.
Keeping up-to-date with the latest Comcast products, services, and technologies to provide accurate information and support to customers.

OneWorld Connections, Inc.

HR Assistant

December 2012 - June 2013

Provide administrative support to Human Resources Department by preparing correspondence, maintaining personnel files, and entering data into HRIS system.
Organize orientations for new hires, distributing information packets and conducting follow-up meetings as required.
Assisting payroll process by ensuring accurate timekeeping records.
Develop and maintain job postings on internal and external websites to ensure positions are accurately represented.
process statutory benefits

Liberty Commercial Center, Inc.

Treasury Specialist

July 2010 - May 2012

Encodes cash and check remittances, releases payments and remittances in the system (ORACLE).
Conducts inventory and requisition of Gift Certificates.
Records and prepares deposit slips & ensures all collections (cash/check) are deposited in appropriate bank accounts.
Process approval and replenishment of various funds.
Encodes and processes financial reports (Daily Summary of Financial Reports, Consolidated Daily Summary of Tapes Report, Advance Daily Deposit Reports, Cashier’s Short & Over Report, Cashier’s Error Reports, Accounts Receivable Post-Dated Checks Schedule, Summary of employee and Senior Citizen’s Discount Report, Local Tax Reference, Tenants Sales Reports, Sales Summary per Register, Tender Reports Sales Summary from ECR (Uniwell).
Generates system reports (Uniwell / SalesBook / WinDSS).
Post sales in individual and consolidated cash register books and Accounts Receivables books.
Prepares Statements of Account of Gift Checks or coupons redeemed.
Operates financial software and systems and other computer applications such as JDA, Merchandise Management System, and WinDSS.
Generates SalesBook systems reports and cash count program reports.
Process Electronic Journal / MCDSS backup, PLU (Price List Unit) / Price Revisions, and MMS adjustments related to cashier or system errors.
Ensure correct posting of data in the Sales Books.
Perform timekeeping.
Ensures timely and accurate liquidation of cash advances and accuracy/completeness of supporting documents.
Prepare and submit expenditure reports.
Receives from/releases bills and coins to the cashiers, sources bills and coins from banks and other establishments.
Conduct cash out and pick-up of cash remittances from POS terminals and store outlets.
Implements and complies with company policies and procedures on liquidation, disbursement and replenishment of funds.

429980773_919142526554934_2978319487747116373_n_edited.jpg

ASPE Pawnshop

Bookkeeper

February 2009 - April 2010

Ensures correct processing of transactions.
Secures customer payments, items and cash.
Prepare and submit expenditure reports.
Maintain and record the monetary transaction such as bills, receipts, and invoices as ready reference for any transactions recorded.
Prepares financial reports by collecting, analyzing and summarizing account information.
Reconciles and balance the profit and expenses of the company.